Massage Lounger Policies

Customer has 30 days from time the lounger is received to return the massage lounger for a full refund of the purchase price, less original delivery and return shipping costs. Returned massage lounger must be accompanied by all original contents, including manual, or the customer will be charged 10% restocking fee, in addition to the cost of replacing the missing items. Massage loungers not in the original box cannot be returned. All returns must be accompanied by a Return Authorization Code or they will be refused by our receiving department. Please call to obtain a Return Authorization Code and return shipping call tag. Customers that cancel or refuse delivery of shipped merchandise will be charged for all shipping costs and assessed a 10% restocking fee. Customer must have the lounger in transit back to manufacture on or before the 30th day. Any special services such as date certain shipping, inside delivery, lift gate, white glove delivery, or unpacking of merchandise is nonrefundable.

It is the customer's responsibility to thoroughly inspect the lounger for any freight damage or manufactures defects and report to Discount within 3 days. Loungers damaged in shipping will be exchanged for another new lounger at no cost to the customer. Do not discard boxes for at least, 30 days, until you have assembled, inspected and tested the massage lounger.

Referral Program

When you own a massage chair, and see the positive effects it has on your life, it’s only natural to want to share those good feelings with friends and family. Our customers are our best sales people, and that’s why Premier Health Products offers a generous referral program for our existing customers. If you have already purchased a Premier Health Products chair, and then you recommend a Premier chair to a friend or relative, Premier Health Products will send you a check for $100! Sound simple? It is! Just make sure that the person your refer to us mentions your name at the time of purchase, and after the thirty day trial period, as long as he or she hasn’t returned the chair, we’ll put your check in the mail!

All sales are final on overstock chairs.

Damage or loss resulting from commercial use, such as a hotel, office, or rental use of the product. These products are warranted for Ninety (90) days

Limited Customer Warranty
(PHP2021, PHP2023, PHP2026, PHP2027 and PHP 2030)

(For products purchased after August 1, 2003)

WARRANTY, subject to limitations set forth herein.

(A) Labor: If during the Five (5) YEAR period commencing on the date of delivery to the original owner, any defect shall occur which is covered under this Limited Warranty (see limitation section below), Premier Health Products will provide labor without charge.

(B) Parts: If any defect shall occur within the first Five (5) Year time period on the covered parts, Premier Health Products will repair or replace those parts.

(C) Shipping: Return shipping to our service center will be paid by Premier Health Products for the first One (1) Year. Boxing, packaging material and availability for pickup of any items to be returned for repair will be the responsibility of the customer. Return shipping only applies to chairs sold and delivered in the contiguous 48 United States of America.

Warranties are only valid within the United States and Canada provided the equipment has been operated according to the instructions accompanying it. The warranty only applies to the product and does not include any accessories or enhancements.

This Limited Warranty does not cover upholstery or covering.

Softening of foams and filling composites in pillows, pads, and memory foam kits do not constitute a defect under this warranty as those items naturally soften with use.

Fading, wear and pilling of fabrics does not constitute a defect under this warranty as those conditions naturally occur with fabrics.

Natural markings, grain, and dye variations in leather does not constitute a defect under this warranty as no two pieces of leather are alike.

Warranties do not cover any loss or damage resulting from: improper installation, unauthorized repairs or modifications, improper use of electrical/power supply, loss of power; dropped product, a malfunction or damage of an operating part from failure to provide manufacturer's recommended maintenance; transportation damage; theft, abuse, misuse, neglect, vandalism, or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions); loss of use during the period the product is at a repair facility or otherwise awaiting parts or repair. Damage incurred due to shipping and handling does not constitute a defect under this warranty.

Under no circumstance shall Premier Health Products or its representatives be liable for indirect, consequential, or incidental damages (including damages for lost profits, business interruption, bodily injury, medical, and the like), even if any party has been advised of the possibility of such damages.

Warranties are non-transferable and shall be in lieu of any other warranty, express or implied, including but not limited to any implied warranty or merchantability or fitness for particular use. Premier Health Product’s sole liability and the purchaser's exclusive remedy shall be for the repair, or at Premier Health Product’s option, for the replacement of the defective part. Notwithstanding the above, if replacements parts for defective materials are not available, Premier Health Products reserves the right to make substitutions in lieu of repair or replacement.

All Warranties begin on DATE OF PURCHASE, no allowance or extension is offered for delivery and/or installation.

Warranties do not apply to demonstration, rental, business, commercial, institutional, or other non-residential users.